Shipping & Returns
Read our shipping, core return, and warranty policies.
Shipping Policy
All Reman Transmissions are built to order and normally ship 15-20 business days after your order is received, via LTL freight to a commercial address or the nearest LTL center for pickup.
Include a business name, commercial address, and phone number at checkout — your transmission will not ship without a phone number on file.
Items picked up at an LTL terminal must be collected within 5 business days, or the shipping company may return them to us.
Please inspect the item before accepting delivery. Any damage must be noted and photographed at the time of delivery.
Missing items must be reported within 10 days of delivery.
Refused deliveries not due to damage are liable for a restocking fee, and all shipping fees are non-refundable.
Core Return Policy
A Return Authorization is required before any core pickup, and drivers are instructed not to collect a core unless it's been drained and pre-approved.
- The core must be fully assembled — a disassembled core only qualifies for a partial refund.
- The returned core must be the identical part number as what was furnished, including the torque converter (strapped securely).
- Core returns should be scheduled within 30 days; returns delayed past 30 days may see a reduced refund.
- Return shipping charges are deducted from your core refund. No core return will forfeit any Twisted Torque™ warranty — contact us immediately if that applies to your order.
Refunds & Returns
Special order units are non-refundable unless there's evidence of an internal problem with the part. You have the right to return a product within 30 days for a full refund, less a 25% restocking fee, provided it's returned in its original condition. There is no refund for missing items or product misrepresentation.
Warranty is Non-Transferable
Transmission warranty is not transferable unless prior authorization is granted and noted on your invoice.
Important Notice
Our nationwide guarantee covers your transmission anywhere in the intercontinental US.
This website has been completed using our best efforts; we assume no liability for errors contained herein. Should your transmission fail or have difficulty, call 833-858-9612 and ask for our warranty/technical department. We will repair or replace the product, whichever is necessary.
Twisted Torque™'s 3 Year Warranty is a parts-only warranty — it covers the parts within the case to repair or replace the component. It does not cover labor to remove/replace the transmission, diagnosis, rental reimbursement, storage fees, fluids, or shipping and handling. There is no implied warranty of merchantability or fitness for a particular purpose.
Before calling, check your fluid level and condition (burnt appearance or smell), and note any check-engine codes if scanned — this will speed up your claim. Customers are responsible for freight, which typically runs $225-$450 each way; certain year-specific, non-stock, or Stage 1-3 build transmissions require us to arrange pickup for inspection and warranty replacement.